How we are working during coronavirus
31st March 2020
We wanted to make you aware of the steps that SKO is taking to manage the consequences of the COVID-19 pandemic. As a firm there are things that we can do now to mitigate some of the uncertainty that we all face in this unprecedented situation. We are committed to behaving in a socially responsible and ethical manner and our priority is to look after everyone at SKO, our clients and those we work with as suppliers, colleagues in the court system and in other professions.
Since the end of January we have been speaking with colleagues and clients abroad and learnt from them about how they are managing, and what works well when people are remote working. We brought forward business continuity plans to ensure that we could continue to look after our clients, and you may want to know a bit of detail about what that looks like.
What we are doing:
- From 24th March 2020 we will be remote working to follow government guidance to stay at home in order to protect the NHS and save lives.
- We are set up to work from home, and have been doing so since 18th March 2020.
- We will be able to receive emails and faxes for correspondence- you can email solicitors individually on their addresses (which you can find on our people pages), or at our general contact email address and fax number (which you can find here). Please do not post anything to us in the Royal Mail or DX or try to have anything delivered to us without making arrangements in advance. You can find details of arrangements for electronic transmission and service of legal documents in terms of the Coronavirus (Scotland) Act 2020 Schedule 4 (Part 1) here.
- We are having remote, daily, whole team meetings to make sure that our service to clients continues uninterrupted. If you are an existing client, you will already have more than one contact at SKO and we are ensuring that there are mini-team meetings throughout the day too, so that there is always more than one person who is up to speed with your matter and the issues that are live, or which are on the horizon.
- We have put our direct dial numbers onto the people pages of our website, so that if you are an existing client you will be able to get hold of us direct by phone. You can obviously also email us, and our addresses are there too. Those of us who work part-time or who are on leave will update our voicemail messages, so you know to contact one of the other team members.
- If you are a new client, or if you’re not sure who would be the best person to speak to, if you call our main office number, we can make sure that the appropriate person calls you back. The main number is 0131 322 6669 (+44 (0)131 322 6669, if calling from overseas).
- We’re not travelling for business at the moment, and nor are we hosting any events. For the time being all meetings will be done virtually or by phone. We can host meetings in Teams and Zoom and are happy to Skype or FaceTime, as suits you.
- We’re working with colleagues in the Scottish Courts Administration in relation to cases that are presently in court. We will update you as matters develop and will ensure that you continue to be properly represented. We will post relevant, general information on the COVID-19 section of the website, as it becomes available and will be in contact with you direct if this personally affects you.
- We are supporting a number of charities and organisations who themselves support families and the legal profession. We take our civic responsibilities seriously and it is important for us to be doing what we can to help, when we are able to contribute.
We will keep this page updated as things develop. Meantime contact us if you have any particular concerns or if you are uncertain about the family law implications of Coronavirus for you.
Page updated: 2nd April 2020